Trying to get your warranty honored on a laptop with a cracked LCD display is generally as easy as running through a brick wall. The presumption by the manufacturer is always that the damage is due to customer abuse. But one reader recently succeeded in getting compensation on a Sony laptop, although only after going to the lengths of filing a lawsuit against the company. The reader's story started out pretty much the same as many we've heard. The display on his Sony Vaio SZ Series laptop failed shortly before his one-year warranty was to expire. Sony initially promised to service the computer under warranty, but then the Sony Customer Satisfaction Center informed him the screen was "physically damaged" and was therefore not covered. After months of wrangling, Sony returned the useless system to him unrepaired. Certain that he had not done anything that should have damaged the screen, the reader refused to leave it at that. He also had a very strong suspicion about what had actually caused the LCD to crack. "A slight warping in a bottom plastic vent piece on our laptop is located below the palm rest area where at least some of the notorious Sony...
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